A New York Primary Care Clinic Scaling Patient Engagement
Skylab CX made RPM scale possible for a single-provider practice.
Challenge
A small medical practice wanted to launch Remote Patient Monitoring (RPM) but couldn’t manage outreach, device follow-ups, and billing in-house. Staff were overwhelmed.
Skylab CX Solution
- HIPAA-compliant outreach team
- AI-assisted call scheduling & reminders
- Real-time reporting dashboards
Results
- 4x increase in RPM patients within 90 days
- Response time dropped from 72h to <12h
- +$25,000 monthly RPM reimbursements
