A FinTech Startup Needing 24/7 Support Without Breaking the Bank
Skylab CX gave a lean fintech the power of an enterprise helpdesk.
Challenge
A 12-person fintech couldn’t keep up with 24/7 client support. Delays meant lost trust and lost accounts.
Skylab CX Solution
- 10-seat omnichannel support team
- Workforce Management as a Service (WFMaaS)
- CRM integration for seamless escalations
Results
- Resolution time cut from 18h to 2.5h
- 30% higher client retention in 6 months
- 40% lower cost than in-house hiring
