An E-Commerce Boutique Scaling Customer Experience Globally
Skylab CX transformed a small shop into a global-ready e-commerce brand.
Challenge
A family-run clothing brand went viral but was drowning in support tickets and return requests.
Skylab CX Solution
- 5-agent e-commerce support pod
- AI chatbots for FAQs
- Multilingual support (EN/ES)
Results
- Response times dropped from 48h to <4h
- CSAT rose from 76% to 94%
- Sales grew 60% YoY
