Scaling Customer Support for a Regional Service Business
Skylab CX turned missed calls into booked revenue for a service-driven SMB
Challenge
An HVAC service company was losing customers due to missed calls and long wait times.
Skylab CX Solution
- 24/7 customer support desk
- AI-powered call routing
- Omnichannel support (phone, email, chat)
Results
- First-call resolution improved from 55% → 87%
- Missed calls reduced by 90%
- 35% more bookings, fueling recurring contracts
